Privacy Policy
How we handle your personal information
Last updated: August 2026
Launchpad Borders is delivered by Recovery Coaching Scotland. We are committed to protecting your privacy and handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Launchpad Borders is an employability and personal development programme delivered by Recovery Coaching Scotland, operating in the Scottish Borders. For data protection purposes, Recovery Coaching Scotland is the data controller. You can contact us at [email protected] or by calling 07930 618634.
What information we collect
When you use our contact form or get in touch with us, we may collect your name, email address, phone number, and any information you choose to share in your message. We do not collect sensitive personal data unless you voluntarily provide it.
How we use your information
We use your information to respond to your enquiry, provide the support or services you have requested, and keep records of our communications. We will not use your data for marketing without your explicit consent, and we will never sell your personal data to third parties.
Our lawful basis for processing
We process your personal data on the basis of legitimate interests (responding to your enquiry) and, where relevant, to fulfil a contract or take steps at your request before entering into one. Where we rely on consent, you may withdraw it at any time.
How long we keep your data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically held for up to two years unless you are an active participant in our programme.
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website may use essential cookies to ensure it functions correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or call 07930 618634.